Refund Policy

A legal disclaimer

Sustainable Leads offers a 30-day money-back guarantee on our “5 calls with warm, qualified ESG leads” offer, subject to the terms below.

A “warm, qualified lead” is defined as a prospect who:

• Has explicitly opted in to speak with you

• Attended a scheduled call within the 30-day delivery window

• Know what the ESG, sustainability, climate, or adjacent compliance space is, and has understanding of your offer within it

• Holds decision-making authority or influence over engaging external ESG or sustainability services

• Has a clearly articulated, current or near-term business need aligned with your stated offer

If fewer than five (5) such calls are delivered within 30 days of campaign launch, you are eligible for a full refund upon written request.

Important Qualifications

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Sustainable Leads does not guarantee closed deals, revenue, or specific commercial outcomes. Sales results depend on multiple factors beyond lead qualification, including pricing, positioning, follow-up, and conversion skill.

• A call that meets the definition above is considered delivered regardless of whether the prospect ultimately engages your services.

• No refunds will be issued due to lack of conversions, stalled negotiations, or a prospect choosing not to proceed after the call.

• Clients must respond promptly to scheduling requests and be reasonably available for calls. Missed or unresponsive availability may void refund eligibility.

Refund requests must be submitted in writing within 7 days following the end of the 30-day delivery period.